Greetings Colleagues,

Phase IV of the Leadership Program is providing focused programming on user assessment and mini-grants of up to $7,500.00 for seven HBCU libraries for local implementation of LibQUAL+(r). A suite of services developed and offered by the Association of Research Libraries (ARL), the LibQUAL+(r) program is developed to "solicit, track, understand, and act upon users' opinions of service quality." It is designed around a web-based survey that measures library users' minimum, perceived, and desired levels of service quality across three dimensions: effect of service, information control, and library as place.

The goals of the Leadership Program user assessment initiative are to: increase understanding and knowledge of assessment strategies, demonstrate the role of assessment in improving service quality, strengthen library capacity for engaging the entire campus community in library planning and service development, and to build a support network within the HBCU library community to provide expertise and best practices in user assessment.

Training was provided to sixty participants this past October on theory and context for user assessment and an introduction to LibQUAL+(r).  As an enhancement, case studies were presented by HBCUs that have used LibQUAL+(r), focused on process, outcomes and impact.

I am pleased to announce the seven institutions that have been awarded a mini-grant:

1.   Fayetteville State University (NC)
   

Bobby Wynn, bwynn@uncfsu.edumailto:bwynn@uncfsu.edu

2.   H Council Trenholm State Technical College (AL)
   

Paul Blackmon, pblackmon@trenholmstate.edumailto:pblackmon@trenholmstate.edu

3.   Langston University (OK)
   

Bettye Black, brblack@lunet.edumailto:brblack@lunet.edu

4.   Lincoln University (MO)
   

Jerome Offord, OffordJ@lincolnu.edumailto:OffordJ@lincolnu.edu

5.   South Carolina State University
   

Adrienne Webber, awebber1@scsu.edumailto:awebber1@scsu.edu

6.   University of the Virgin Islands
   

Judith Rogers, jrogers@uvi.edumailto:jrogers@uvi.edu

7.   West Virginia State University
   

B. David Clendinning, bdclendinning@wvstateu.edumailto:bdclendinning@wvstateu.edu

At the end of the mini-grant period, each library will have its own action plan to implement and improve library service.

Feel free to offer congrats and kudos to those libraries receiving mini-grants.

I'm so excited that the Alliance is strategically supporting library leaders though service assessment!

Respectfully,

Sandra

SANDRA M. PHOENIX
Executive Director
HBCU Library Alliance
sphoenix@hbculibraries.orgmailto:sphoenix@hbculibraries.org
www.hbculibraries.orghttp://www.hbculibraries.org/
404.592.4820
Skype:sandra.phoenix1

1438 West Peachtree Street NW
Suite 200
Atlanta, GA 30309
Toll Free: 1.800.999.8558 (Lyrasis)
Fax: 404.892.7879
www.lyrasis.orghttp://www.lyrasis.org/
Honor the ancestors, honor the children.

HBCU Alliance is continuing to enhance and strengthen the libraries. Congratulations to all. Yildiz

From: hbcu-libadmin-bounces@lists.hbculibraries.org [mailto:hbcu-libadmin-bounces@lists.hbculibraries.org] On Behalf Of Sandra Phoenix
Sent: Wednesday, January 04, 2012 1:56 PM
To: Hbcu-libadmin@lists.hbculibraries.org
Cc: Hbcu-lib@lists.hbculibraries.org
Subject: HBCU Library Alliance - LibQual Mini Grants

Greetings Colleagues,

Phase IV of the Leadership Program is providing focused programming on user assessment and mini-grants of up to $7,500.00 for seven HBCU libraries for local implementation of LibQUAL+(r). A suite of services developed and offered by the Association of Research Libraries (ARL), the LibQUAL+(r) program is developed to "solicit, track, understand, and act upon users' opinions of service quality." It is designed around a web-based survey that measures library users' minimum, perceived, and desired levels of service quality across three dimensions: effect of service, information control, and library as place.

The goals of the Leadership Program user assessment initiative are to: increase understanding and knowledge of assessment strategies, demonstrate the role of assessment in improving service quality, strengthen library capacity for engaging the entire campus community in library planning and service development, and to build a support network within the HBCU library community to provide expertise and best practices in user assessment.

Training was provided to sixty participants this past October on theory and context for user assessment and an introduction to LibQUAL+(r).  As an enhancement, case studies were presented by HBCUs that have used LibQUAL+(r), focused on process, outcomes and impact.

I am pleased to announce the seven institutions that have been awarded a mini-grant:

1.   Fayetteville State University (NC)
   

Bobby Wynn, bwynn@uncfsu.edumailto:bwynn@uncfsu.edu

2.   H Council Trenholm State Technical College (AL)
   

Paul Blackmon, pblackmon@trenholmstate.edumailto:pblackmon@trenholmstate.edu

3.   Langston University (OK)
   

Bettye Black, brblack@lunet.edumailto:brblack@lunet.edu

4.   Lincoln University (MO)
   

Jerome Offord, OffordJ@lincolnu.edumailto:OffordJ@lincolnu.edu

5.   South Carolina State University
   

Adrienne Webber, awebber1@scsu.edumailto:awebber1@scsu.edu

6.   University of the Virgin Islands
   

Judith Rogers, jrogers@uvi.edumailto:jrogers@uvi.edu

7.   West Virginia State University
   

B. David Clendinning, bdclendinning@wvstateu.edumailto:bdclendinning@wvstateu.edu

At the end of the mini-grant period, each library will have its own action plan to implement and improve library service.

Feel free to offer congrats and kudos to those libraries receiving mini-grants.

I'm so excited that the Alliance is strategically supporting library leaders though service assessment!

Respectfully,

Sandra

SANDRA M. PHOENIX
Executive Director
HBCU Library Alliance
sphoenix@hbculibraries.orgmailto:sphoenix@hbculibraries.org
www.hbculibraries.orghttp://www.hbculibraries.org/
404.592.4820
Skype:sandra.phoenix1

1438 West Peachtree Street NW
Suite 200
Atlanta, GA 30309
Toll Free: 1.800.999.8558 (Lyrasis)
Fax: 404.892.7879
www.lyrasis.orghttp://www.lyrasis.org/
Honor the ancestors, honor the children.

Hip Hip Hooray!!

Loretta Parham, CEO & Director
Atlanta University Center Woodruff Library

From: hbcu-libadmin-bounces@lists.hbculibraries.org [mailto:hbcu-libadmin-bounces@lists.hbculibraries.org] On Behalf Of Sandra Phoenix
Sent: Wednesday, January 04, 2012 2:56 PM
To: Hbcu-libadmin@lists.hbculibraries.org
Cc: Hbcu-lib@lists.hbculibraries.org
Subject: HBCU Library Alliance - LibQual Mini Grants

Greetings Colleagues,

Phase IV of the Leadership Program is providing focused programming on user assessment and mini-grants of up to $7,500.00 for seven HBCU libraries for local implementation of LibQUAL+(r). A suite of services developed and offered by the Association of Research Libraries (ARL), the LibQUAL+(r) program is developed to "solicit, track, understand, and act upon users' opinions of service quality." It is designed around a web-based survey that measures library users' minimum, perceived, and desired levels of service quality across three dimensions: effect of service, information control, and library as place.

The goals of the Leadership Program user assessment initiative are to: increase understanding and knowledge of assessment strategies, demonstrate the role of assessment in improving service quality, strengthen library capacity for engaging the entire campus community in library planning and service development, and to build a support network within the HBCU library community to provide expertise and best practices in user assessment.

Training was provided to sixty participants this past October on theory and context for user assessment and an introduction to LibQUAL+(r).  As an enhancement, case studies were presented by HBCUs that have used LibQUAL+(r), focused on process, outcomes and impact.

I am pleased to announce the seven institutions that have been awarded a mini-grant:

1.   Fayetteville State University (NC)
   

Bobby Wynn, bwynn@uncfsu.edumailto:bwynn@uncfsu.edu

2.   H Council Trenholm State Technical College (AL)
   

Paul Blackmon, pblackmon@trenholmstate.edumailto:pblackmon@trenholmstate.edu

3.   Langston University (OK)
   

Bettye Black, brblack@lunet.edumailto:brblack@lunet.edu

4.   Lincoln University (MO)
   

Jerome Offord, OffordJ@lincolnu.edumailto:OffordJ@lincolnu.edu

5.   South Carolina State University
   

Adrienne Webber, awebber1@scsu.edumailto:awebber1@scsu.edu

6.   University of the Virgin Islands
   

Judith Rogers, jrogers@uvi.edumailto:jrogers@uvi.edu

7.   West Virginia State University
   

B. David Clendinning, bdclendinning@wvstateu.edumailto:bdclendinning@wvstateu.edu

At the end of the mini-grant period, each library will have its own action plan to implement and improve library service.

Feel free to offer congrats and kudos to those libraries receiving mini-grants.

I'm so excited that the Alliance is strategically supporting library leaders though service assessment!

Respectfully,

Sandra

SANDRA M. PHOENIX
Executive Director
HBCU Library Alliance
sphoenix@hbculibraries.orgmailto:sphoenix@hbculibraries.org
www.hbculibraries.orghttp://www.hbculibraries.org/
404.592.4820
Skype:sandra.phoenix1

1438 West Peachtree Street NW
Suite 200
Atlanta, GA 30309
Toll Free: 1.800.999.8558 (Lyrasis)
Fax: 404.892.7879
www.lyrasis.orghttp://www.lyrasis.org/
Honor the ancestors, honor the children.

The contents of this email and any attachments are confidential.
They are intended for the named recipient(s) only.
If you have received this email in error please notify the system
manager or  the
sender immediately and do not disclose the contents to anyone or
make copies.

** IronMail scanned this email for viruses, vandals and malicious
content. **