South Carolina State University News October 4, 2019 SC State to Launch Customer Service Initiative during National Customer Service Week SC State University will begin a campus-wide initiative aimed at improving customer service across all departments of the institution. The initiative will launch in conjunction with National Customer Service Week on Oct. 7-11 and represents one key component of the university's strategic plan, which focuses on creating and sustaining a quality, pristine educational experience that will transform the lives of students. SC State will host activities during the week to uplift and engage employees while encouraging them to always offer their best customer service. Following its initial launch, the university will continue to employ customer service strategies throughout the year. National Customer Service Week, established by the International Customer Service Association, is a celebration of the significance of customer service and of those who serve and support customers daily. In 1992, the U.S. Congress declared Customer Service Week a nationally-recognized event, which is celebrated annually during the first full week in October. Customer service is essential in establishing and maintaining positive relationships between university employees, students, parents, alumni and all stakeholders of the university. Exceptional customer service helps drive the overall mission of this institution, which is to provide an affordable and accessible quality education. SANDRA M. PHOENIX HBCU Library Alliance Executive Director Atlanta University Center Robert W. Woodruff Library 111 James P. Brawley Drive SW Atlanta GA 30314 404-978-2118 (office) 404-702-5854 (cell) http://www.hbculibraries.org<http://www.hbculibraries.org/> sphoenix@hbculibraries.org<mailto:sphoenix@hbculibraries.org> Honor the ancestors, honor the children and those yet to come. Follow us on Facebook at https://www.facebook.com/hbculibraryalliance1/ and Twitter at https://twitter.com/HBCULibAlliance Check out "PULSE!" The HBCU Library Alliance's News Source! - https://hbculibraryalliance.wordpress.com/